St Margaret's Church Centre hire.

Dear Sharesy Customer Support, I am writing to formally complain about a serious issue with my confirmed booking at St Margaret’s Church Centre, Abbey Room, on Friday 25 September 2026, 16:30–22:00. My name is Solomon David, and I made and paid for this booking through Sharesy. The payment of £168.30 was made on 12 September 2026, and I received written confirmation that St Margaret’s Church Centre had confirmed the booking. On the day of the event, I followed the access instructions provided and attempted to contact the venue using the supplied same-day contact number from 3:30 pm onwards. Despite numerous attempts, the number did not connect and nobody answered. I was eventually able to contact a church member, who arrived at approximately 4:25 pm, only around five minutes before the booked start time. I was then informed that she was not aware of the booking. This caused considerable stress and disruption. My guests were already travelling to the venue, and our event setup was significantly delayed. We also had difficulty locating and understanding the facilities because no proper handover or venue briefing was provided. I have attached the payment receipt and booking confirmation as evidence. I would therefore like Sharesy and the venue to investigate: 1. Why a confirmed and paid booking was apparently not communicated properly to the venue. 2. Why the designated same-day contact number was unavailable. 3. Why access was not properly arranged for the confirmed booking time. 4. Why no appropriate handover/instructions were provided. 5. What compensation or partial refund will be offered for the disruption and loss of booked time. This was a significant failure in the delivery of a confirmed service, and I would appreciate a formal response explaining what happened and what remedy you propose. Please treat this as a formal complaint and escalate it to the appropriate person if necessary. Kind regards, Solomon David Booking customer St Margaret’s Church Centre – Abbey Room 25 September 2026 16:30–22:00

The space was a perfect size and staff were very welcoming and accomodating

The space was exactly as advertised, facilities and request we made was done for us. Great space and customer service when we wanted something, would definitely book the soace again.